Preamble :

Voyageurs du Monde is a French travel agency and tour operator that, through its website https://www.voyageursdumonde.com (hereinafter the “Site”), designs and sells bespoke trips to destinations around the world.

These Terms and Conditions of Use (hereinafter the “T&Cs”) are intended to apply exclusively between Voyageurs du Monde and any person wishing to access the Site and/or use the services offered via the Site (hereinafter, the “User”).

Any use of the services offered via the Site automatically entails the acceptance of these T&Cs. We invite you to read them carefully.

Please note that the provisions of these T&Cs may be subject to change, in particular as a result of legislative and/or regulatory changes, without Voyageurs du Monde incurring any liability. Amendments shall take effect upon their publication on the Site (unless otherwise stated). The latest updated version shall be permanently available to all users on the Site, by clicking on the “Legal Notice & T&Cs” link located at the bottom of the page in the “Around your trip” section.

Article 1 : Legal information

1.1. The Site is published by Voyageurs du Monde, a public limited company with a share capital of €4,468,234, registered with the Paris Trade and Companies Register under number 315 459 016, whose head office is located at 55 rue Sainte Anne, Paris (75002), and represented by Alain Capestan.

1.2. The Site is hosted by Claranet Artful, a public limited company with a share capital of €2,760,019, registered with the Rennes Trade and Companies Register under number B 412 899 387, whose head office is located at 5 avenue des Peupliers, 35510 Cesson-Sévigné. Telephone: (0)2.99.12.57.57.

1.3. Voyageurs du Monde is registered in the register of travel and holiday operators (Atout France, 79/81 rue de Clichy, 75009 PARIS) under number: 075100084. It benefits from a financial guarantee provided by GROUPAMA ASSURANCE CRÉDIT & CAUTION: 8-10 rue d'Astorg, 75008 PARIS and holds Professional Civil Liability Insurance with MMA – 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans Cedex 9 – Contract no. 146 161 560.
ORIAS no 18007991 – www.orias.fr

Article 2 : Definitions

Site : the Voyageurs du Monde website, accessible at https://www.voyageursdumonde.com

User : any internet user who browses and/or uses the services offered by Voyageurs du Monde via the Site.

Services : all services offered by Voyageurs du Monde, namely travel services and related services.

Prospect : any internet user browsing the Site.

Client : any internet user who, after accessing the Site, (i) subscribes to the Newsletter, and/or (ii) submits a request for a quote, and/or (iii) accepts a travel service proposal received from Voyageurs du Monde.

Article 3 : Use of the Site

The Site is accessible free of charge anywhere to any User with internet access. All costs incurred by the User in accessing the Services remain at their own expense. Voyageurs du Monde may not be held liable for any internet connection issues attributable to the User’s equipment and/or service provider (such as reduced bandwidth or interrupted connection).

Via the Site, Users have access to the following information and/or Services:

• A wide range of travel offers covering most destinations open to travel (free access for all internet users).
• Detailed information on the various products and services offered by Voyageurs du Monde (free access for all internet users).
• Dedicated access to submit an online quote request via the “Let us create your trip” section.
• Access to a personalised space available to any Client with login credentials, enabling them to view the quote prepared by Voyageurs du Monde and/or the subscribed travel contract.

Article 4 : Warranty and Liability

Voyageurs du Monde will make every effort to ensure access to the Site 24 hours a day, 7 days a week, except in cases of force majeure or events beyond its control, and subject to any outages or maintenance operations necessary for the proper functioning of the Site.

For the purposes of proper Site management, Voyageurs du Monde may at any time:

• Suspend, interrupt or limit access to all or part of the Site, reserve access to the Site or to certain sections thereof,
• Remove any information that could disrupt Site operation or contravene applicable regulations.
• Suspend the Site in order to carry out updates.

Voyageurs du Monde shall not be held liable in the event of any failure, breakdown, difficulty or interruption preventing access to the Site or any of its features.

The equipment used to access the Site remains the User’s responsibility. Users must take all appropriate measures to protect their equipment and personal data, in particular against online viral attacks. . Voyageurs du Monde shall not be held liable, the User remaining solely responsible for the websites and data accessed.

Article 5 : General obligations of the User

The User undertakes to use the Site in accordance with the provisions of these T&Cs, public order and accepted standards of conduct, and in compliance with intellectual property rights and image rights. Failure to comply may result in Voyageurs du Monde holding the User liable.

Users must keep any login details and passwords allowing access to the Site or any part thereof strictly confidential and must not allow any third party to use them.
Users are responsible for all activity relating to the Services used or accessed via their client account. Any unauthorised use of login details must be reported immediately to Voyageurs du Monde by email at: EquipeRelationClients[@]voyageursdumonde.fr

By using the Services, Users declare and warrant that: (a) all information provided is true and accurate; (b) such information will be kept up to date; (c) their use of the Services does not breach any applicable law or regulation.

Article 6 : Intellectual property

All content and materials displayed on the Site, including texts, graphics, videos, audiovisual works, logos, photographs, icons, images, audio clips and software, are the property of Voyageurs du Monde or its licensors and are protected by French and international copyright laws.
Content and materials available on the Site, operated, licensed or controlled by Voyageurs du Monde, may only be copied by a User for personal use. Any modification or use for other purposes constitutes an infringement of the intellectual property rights of Voyageurs du Monde and/or its licensors.
Such content and materials may not be distributed, republished, downloaded or transmitted in any way without the prior written consent of Voyageurs du Monde.

Voyageurs du Monde trademarks and logos, whether registered or not (the “Voyageurs du Monde Trademarks”), are the property of Voyageurs du Monde. All other trademarks are the property of their respective owners (“Third-Party Trademarks”, and together with the Voyageurs du Monde Trademarks, the “Trademarks”). Any unauthorised use of the Trademarks is prohibited. No part of the Services or the T&Cs shall be construed as granting, implicitly or otherwise, any licence or right to use any Trademark without the prior written consent of Voyageurs du Monde. Any use of a Trademark in connection with links to or from any website is prohibited without such consent.

Article 7 : Personal data collection

For more information on the collection and processing of your personal data and on our use of cookies, please refer to our Privacy and Cookie Policy: https://www.voyageursdumonde.com/institutional/cookies.

Article 8 : Applicable law and jurisdiction

These T&Cs are governed by French law. Any dispute relating to their interpretation and/or performance shall fall within the jurisdiction of the French courts.

Article 9 : Contact us

If you wish to contact us, including to submit a complaint, you may send a letter to our Customer Relations Department at the following address: Voyageurs du Monde – Customer Relations Department, 55 rue Sainte-Anne, 75002 Paris.