Concierge service
one-of-a-kind
service
one-of-a-kind
service
Whether it’s a wish, a whim, or a minor hassle, Voyageurs du Monde concierges, based at your destination, are there to assist you around-the-clock. Essential and invaluable on-site contacts, they are both highly responsive and creative, with up-to-date knowledge of the country, a strong local network and great adaptability. They are discreet and available allies, just a call or instant message away, ready to assist whenever needed.
Fully briefed by your travel specialist about the details of your trip and your expectations, they will contact you as soon as you arrive. Available at the number provided before your departure, they assist you throughout your trip.
With up-to-date knowledge of the country and an extensive local network, they can respond to all your requests on site. They can book the best table in the area at a moment’s notice, point you to the city’s trendiest shopping locations, arrange a private museum tour, reserve a cooking, photography or yoga class, find a babysitter for your special evening, select the guide best suited to your interests, and of course modify a flight, room, vehicle or service.
Should an issue arise, they take care of the administrative formalities and liaise with the relevant insurance companies. Their role is also to anticipate your needs, suggesting ideas and experiences aligned with your interests as your journey unfolds. It’s often the smallest details that make the biggest difference.
Thirty years in the world of travel have done nothing to dull his curiosity – quite the opposite. His insight, keen sensitivity, and a sharp sense of organisation make Christophe one of the leading figures in the Voyageurs du Monde concierge service. Based in New York for over twenty years and supported by other “guardian angels” across North America, he handles requests throughout the United States and Canada. His aim is to be available 24/7, to reassure, act swiftly and come up with ideas that make the experience unforgettable, such as delivering a Christmas tree and presents to Hawaii.
All our trips to the United States
All our trips to Canada
Finding a table with a skyline view, organising an origami workshop for children, recommending the finest tea house: Our Japan experts, residents at heart, master all this (and far more) to perfection. Accustomed to bespoke travel and attentive to service quality, they answered Japan’s call, leaving behind their routines for the empire of cuteness. When faced with minor setbacks or unexpected logistical issues, they draw their sabres – mastering the art of iaido – and keep the journey flowing smoothly.
All our trips to Japan
A true Spaniard, a connoisseur and passionate ambassador of his country, its history and its cuisine, Rafael has also lived in France, Austria, Italy and even the United States. Through his travels, he has developed a vision of travel as a life experience, rooted in encounters and shared moments, far beyond traditional itineraries. An outstanding guide, he is always available and attentive to travellers’ needs, ready to draw on his connections and resourcefulness to deliver the very best of off-the-radar Spain.
All our trips to Spain
Some encounters are simply meant to be. Such was the case with Éloïse and Indonesia and chances are it will be the same with you. Because her passion is contagious, her knowledge meticulous, and her command of the language flawless. Rather than showing Indonesia as it appears in guidebooks, she reveals a country of hidden paths, secret accommodations, and authentic encounters. All while maintaining a strong commitment to responsible travel in a country where over-tourism remains a major challenge.
All our trips to Indonesia
Travel with complete freedom, guided by your interests,
ideas and passions.
250 travel specialists, organised by country and region. Driven by a passion for beauty and never short of ideas, they inspire you and design an ultra-personalised journey: itineraries, accommodation, workshops, encounters, and more.
Always at your service: with a dedicated travel specialist, Concierge service and 24/7 assistance, our teams support you and adapt in real time, for a trip that is both flexible and expertly supported.
With family, as a couple, in a group of ten, on a road trip, by train, by boat, for a weekend or a round-the-world journey... Trips tailored to your preferences, enhanced by clever services, for ever smoother travel.