Out of sight, but never out of mind — Voyageurs du Monde is always there for you!
Your travel specialist remains available on their direct line during office hours. In case of emergency, a dedicated hotline provides 24/7 access to a Voyageurs du Monde assistant.
From logistics to administrative, medical or mechanical concerns, unforeseen issues can quickly cast a shadow over a journey. Voyageurs du Monde’s 24-hour hotline connects you directly with a real person. Whatever the time or reason, you can be sure to speak to someone who will provide a quick and efficient solution.
We offer a range of comprehensive travel insurance contracts covering medical expenses, cancellation, repatriation and baggage loss. Your travel specialist will help you choose the option best suited to your trip. If you are unable to depart or return due to an exceptional event (such as a volcanic eruption or airport closure), we also guarantee compensation (subject to conditions) to cover any accommodation and meal expenses incurred.
Excerpts from our 24/7 helpline
12.30am live from Paris Voyageurs “How is your son?” Traveller “After an examination and X-rays, it’s just a mild sprain.” Voyageurs “I’ll call the Concierge, who will arrange crutches for you.”
8.45am live from Italy Traveller “We love Verona and would like to stay one more night.” Voyageurs “I’ll take care of extending your stay.”
10.10am live from Hawaii Traveller “We’re lost on the Big Island! The GPS has stopped working. We can’t find our hotel!” Voyageurs “I’ll guide you by phone and have a new GPS sent to you.”
10.42am live from Croatia Traveller, by text message “Looking for the meeting point for the Split cycling tour.” Voyageurs, by text message “You're expected in the hotel lobby.”
11.10am live from Argentina Traveller “We’ve just cgrrerehe beep beep (connection lost).” Voyageurs Five attempts to call the number back.
11.15am live from Indonesia Traveller “I’ve forgotten the time of my airport transfer tomorrow.” Voyageurs “You’re not leaving tomorrow—you were due to depart this morning. I’ll contact the airline to change your flight and will call you back.”
11.20am live from Argentina (again) Traveller “We’ve got a flat tyre, five hours from Salta, and we can’t change it...” Voyageurs “I’m arranging roadside assistance and finding you a hotel in the area.”
3pm live from South Africa Traveller “My daughter has lost her passport, our return flight is in 48 hours!” Voyageurs “Don’t panic. I’ll fax you a travel certificate. Go to the police station and the consulate to obtain a temporary travel document.”
8.38pm live from Ireland Traveller “I’ve just missed the last ferry to Cork, and I absolutely have to be there tomorrow.” Voyageurs “I’ll try to negotiate a private charter and get back to you shortly.”
10.30pm live from the USA Traveller “‘My son injured his knee while hiking in Arches National Park.” Voyageurs “I’m sending you the contact details for Moab Regional Hospital immediately.”
Travel with complete freedom, guided by your interests,
ideas and passions.
250 travel specialists, organised by country and region. Driven by a passion for beauty and never short of ideas, they inspire you and design an ultra-personalised journey: itineraries, accommodation, workshops, encounters, and more.
Always at your service: with a dedicated travel specialist, Concierge service and 24/7 assistance, our teams support you and adapt in real time, for a trip that is both flexible and expertly supported.
With family, as a couple, in a group of ten, on a road trip, by train, by boat, for a weekend or a round-the-world journey... Trips tailored to your preferences, enhanced by clever services, for ever smoother travel.